Motive and Train Your Customer Service Team

Looking for an easy way to reinvigorate your customer service teams?

I have found a great product perfect for training new staff and reenergising current staff. Gamethingy have designed a training game for customer service staff. The game focuses on all of the key areas which are vital to any organisation. Competition is tough and customers demand great service at every interaction they have with every organisation. Regular training for customer service teams is crucial to ensuring we meet those demands.

Time for training can often be limited so we play the customer service training game in short bursts of one hour. The customer service training game can be played over and over again. participants learn whilst having fun, every trainers dream!

Dealing with customer complaints and comments, improving customer retention, building sales are some of the key subjects covered within the game. There is a mixture of multi choice questions and scenarios to stimulate debate within the teams who play.

Whilst playing the game staff brainstorm ways to improve customer retention, improve sales, delight customers and solve everyday problems that arise in a customer service environment.

Participants learn about our customers, explore ways to identify and meet their needs and build loyal relationships with them, the keys to any successful business.

Games are available in various sizes so are suitable for small groups or large teams. Blank cards are also included within each game so you can tailor the game to meet your own specific needs. Certificates are also included as well as easy to understand instructions. You just open your game and away you go!

Keeping Training Fun with Customer Service Training Games

Building customer satisfaction and loyalty is the key to a profitable business.

Our customers are becoming more demanding and expect higher levels of customer service. Customers who do not receive the level of service they expect vote with their feet and quite often never tell us why they are dissatisfied.

Every trainer working in a customer focused business understands the importance of delivering great customer service training. It can be difficult to constantly come up with new and innovative ideas to keep people engaged and ensure they have fun. We all know we learn more when we are having fun.

Gamethingy have come up with a great range of customer service training games that do just that.

The customer service game introduces the values and behaviours associated with customer service and invigorate and motivate the teams who play it. The game stimulates debate on all key areas of good and bad customer service and gives us an opportunity to discuss current customer feedback. It is a great way of identifying what we do well and what we could do better in a fun and relaxed way.

Everyone has the ability to add value to your organisation; therefore it is vital that we train every member of staff not just front line staff. The game is designed for everyone to play and participate in debating the scenarios that are raised.

Spending time and money training your staff reaps dividends in customer retention. Reinvigorate your teams by playing the customer service training game.